Privacy Policy
Effective Date: July 25, 2025
Contact Email: care@tranquilitymaids.com
We value your privacy. This Privacy Policy explains how Tranquility Maids (“we,” “our,” or “us”) collects, uses, and protects your information when you visit tranquilitymaids.com (the “Website”) or use our services. By using our Website, you agree to the terms of this Privacy Policy.
Information We Collect
We collect the information you voluntarily provide to us when you:
- Request a quote
- Schedule or purchase cleaning services
- Contact us via forms or email
The types of information we may collect include:
- Identifying Information: Name, Email Address, Phone Number
- Service Location: Physical Address for cleaning services
- Billing Information: Billing Address (used for payment verification)
Payment Information:
- Payments are processed securely through Stripe and/or PayPal via our ZenMaid platform.
- We do not store your full credit card number, expiration date, or CVV.
- Stripe and PayPal handle all sensitive payment information in compliance with industry security standards.
We do not intentionally collect sensitive personal information like health data or demographic details, and we request that you do not submit such information.
How We Use Your Information
We use the information you provide to:
- Deliver Our Services: Fulfill bookings and provide cleaning services
- Process Payments: Securely handle service payments through trusted third-party processors
- Communicate with You: Provide service confirmations, updates, and support
- Improve Our Website: Analyze traffic and user interactions to enhance user experience
Cookies and Tracking
Our Website uses cookies and similar tracking technologies to:
- Recognize returning visitors
- Store user preferences
- Analyze website traffic and ad performance
- Test website features for improvement
You can modify your browser settings to block cookies. Note that doing so may limit some Website functionality.
Google Analytics and Third‑Party Tools
We use Google Analytics to understand visitor behavior and improve our Website.
- To opt out, use the Google Analytics Opt-out tool: https://tools.google.com/dlpage/gaoptout
Our Website may link to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting information.
Children’s Privacy
Our Website and services are intended for adults 18 and older.
We do not knowingly collect personal information from children.
If we learn we have unintentionally collected data from a child, we will delete it promptly.
How We Protect Your Information
We implement reasonable safeguards to protect your personal information, including:
- Encrypted payment processing via trusted third parties
- Secure website connections (HTTPS)
- Limited access to customer information
No method of online transmission is 100% secure, but we take reasonable steps to minimize risk.
Data Retention and Your Rights
We retain your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
You may request access to or deletion of your personal data by contacting us at care@tranquilitymaids.com.
We may retain limited transactional records for tax, accounting, or fraud prevention purposes as required by law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The latest version will always be posted on this page, and the “Last Updated” date will reflect the most recent change.
Questions? Email us at care@tranquilitymaids.com
View our Terms of Service.